![]() ![]() You can try manually setting the email address to the identity of the user that is seeing the issue in the registry path referenced in the issue specifics above. "DisableSupportDiagnostics"=dword:00000001 If the identity is still not getting set properly you can turn off Support Diagnostics which turns off the option to submit an In App ticket using Help, Contact Support, and its feature path that triggers Outlook to stop responding. For more information, use Disable support diagnostics in Outlook. For more information, use Sign in to Office. Sign out of Office and then sign back in to Office to repopulate the identity registry settings. To work around the issue, try the following suggestions: We do not know why the EmailAddress key is not being set properly. It’s best if this key is set by the Office application, so it is preferred to use the most supported options first. Update the Outlook App Microsoft regularly pushes updates for the Outlook app. After the restart, try opening Outlook and see if restarting the PC helped you fix the crashing issue you were facing earlier. From the menu options, select the Restart option. This issue is fixed in Current Channel Version 2209 (Build 15629.20156) and Semi-Annual Enterprise Channel (Preview) Version 2208 (Build 15601.20158). As these builds get to the other channels the fixes will follow. Press the Start menu button and click the Power menu icon. Registry path: Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity\Identities This issue occurs when the EmailAddress string data value under the Office identity is blank. You can confirm if this is the issue when Outlook stops by looking at the Windows Event Viewer Application Log for Event 1000 or Event 1001, and the following event details:įaulting application name: OUTLOOK.EXE, version: 7.20194, time stamp: 0圆2e9be45įaulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0圆2e4fd3cįaulting application start time: 0x01d8acfa5984509dįaulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXEįaulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll When you start Outlook Desktop, it gets past loading profile and processing, briefly opens, and then stops responding. ![]()
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